Evolving Enterprise & Contact Centers with WebRTC
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A Question of Quality – VoIP, WebRTC or VoLTE?
WebRTC introduces real-time media to any website with a few lines of code. This threatens the carriers’ stronghold – Voice, but could also be an opportunity to change their DNA and offer QoS web-calling alongside managed Voice. This paper proposes QoS enhanced web calling architecture for collaborative network providers, who negotiate session policy across different domains, (unlike the silo OT...
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The explosion of multimedia data, the continuous growth in computing power, and advances in machine learning and speech and natural language processing are making it possible to create a new breed of virtual intelligent agents capable of performing sophisticated and complex tasks that are radically transforming contact centers. These virtual agents are enabling ubiquitous and personalized acces...
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Web real time communication (WebRTC) is an important part of modern convergence networks. Interactive voice communication, video conferencing, chat messaging are today very popular and widely used Internet Protocol (IP) network services and applications. The Session Initiation Protocol (SIP) is a crucial communication technology that brought new and standardized control mechanism. The reviewed ...
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WebRTC is an API that allows users to share streaming information, whether it is text, sound, video or files. It is supported by all major browsers and has a flexible underlying infrastructure. In this study we review current WebRTC structure and security in the contexts of communication disruption, modification and eavesdropping. In addition, we examine WebRTC security in a few representative ...
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We examine WebRTC’s suitability as a means of Internet censorship circumvention. WebRTC is a framework and suite of protocols for peer-to-peer communication between web browsers. We analyze the implementation differences in instantiations of WebRTC that make it possible to “fingerprint” implementations—potentially distinguishing circumvention-related uses from ordinary ones. This question is re...
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